Refund Policy

We endeavor to make our clients happy with the item they've bought from us. In case you're experiencing difficulty with excellent items or trust it is blemished, or potentially you're feeling baffled, at that point please present a pass to our Help desk to report your inadequate item and our team will help you at the earliest opportunity. For a harmed content, augmentation or layout, we will demand from you a connection and add a screen capture of the issue to be shipped off our help administration.

Please note:

  • Items purchased on sale cannot be Exchanged or Returned.
  • NO CASH REFUNDS. Only E-Vouchers will be issued for any returned / exchanged article.

 If you are at all unhappy with your purchase, selected product(s) can be exchanged within 14 days from the date of delivery. Please contact us at [email protected] and we will arrange a pickup from the Shipping Address you provided at the time of placing your order. 

Please note that the product must be in unused condition with the price tag attached along with the purchase invoice.

Alternatively, you may visit one of our stores for facilitation and if the exchange product is available, our store staff will process the exchange for you on the spot.


If you have any complaints regarding your order, we will exchange the product(s) received has any kind of manufacturing defect or we have made an error in fulfilling your order. In such a situation, please contact our customer service center by emailing us images of the defect at [email protected] or by calling whatsapp us at +94 77 9944522  within 14 days of delivery date and we will arrange a pickup from the Shipping Address you provided at the time of placing your order.

Order Cancellation

You may choose to cancel your order any time before the order is processed, kindly contact our Customer Services Team by calling whatsapp us at +94 77 9944522. A customer service agent will be happy to update you on the order status and process a cancellation accordingly.

However, if the order has already been processed, you will receive a notification of the same via SMS/Email and the 'Return" / "Refund" Policy' will apply accordingly. Furthermore, PayeeBux, RH LTD holds the right to cancel orders for any reason including but not limited to quality concerns, suspicious account activity or if the item ordered is not available in stock.

No Returns/Refunds will be offered for digital products except if the product you’ve purchased is:

  • If you’ve opened a support ticket but you didn't get any response in 48 hours (2 Business days).

Please also note that:

  • Refunds can take up to 7 days (depends on Bank and payment Methods) to reflect in your account.
  • We normally charge 20% (4% gateway fee + 9% Dispute Fee + 7% Processing Fee) as Refund Processing fee.
  • You can cancel your account at any time; no refunds for cancellation.
  • You will be unable to download or use the item when you claim for refund.
  • If you have been downloaded items then no refund allowed.